Return & Refund policy
At Zabbat, we handcraft every box of our premium stuffed and unstuffed dates with exceptional care, quality, and hygiene. Due to the perishable nature of our products and our commitment to food safety, we follow a strict return and refund policy.Returns/ Exchanges We do not accept returns under circumstances like:
- Change of mind or personal preference
- Disliking a flavour after tasting
- Minor packaging damage during delivery
- Shipping delays beyond our control
And just to be clear —
Half-eaten boxes, sampled dates, or empty packages will not be eligible for any return or refund.
If you've eaten it, it's yours.Refunds (Only in Rare, Valid Cases)
Refunds are only considered in the following cases:
Half-eaten boxes, sampled dates, or empty packages will not be eligible for any return or refund.
If you've eaten it, it's yours.Refunds (Only in Rare, Valid Cases)
Refunds are only considered in the following cases:
- Wrong product received (incorrect flavour or item)
- Product received in spoiled or damaged condition
To qualify for a refund:
- Raise a complaint within 24 hours of delivery
- Share clear photos/videos, including an unboxing video, of the product and packaging
- Our team will assess the issue and determine refund eligibility
Approved refunds will be initiated within 24 hours and credited to your original payment method within 2–5 business days.Important Notes
- No complaints will be entertained without photo/video proof. An unboxing video is mandatory.
- Products that have been opened, consumed, or tampered with are not eligible for refund.
- Final decision for any claim rests with Zabbat.
Return Shipping
- Customers must return the complete parcel in the original condition to our warehouse.
- Return shipping is not free — customers must bear the cost and responsibility of return shipping.
- Refunds will only be processed once we receive and inspect the returned parcel.
- Address and contact details are printed on the shipping label.
To start a return process, contact us at customerservice@zabbaat.com.
Items sent back to us without prior approval will not be accepted.Mode of Refund
Items sent back to us without prior approval will not be accepted.Mode of Refund
- For online payments, refunds will be credited to your original bank account within 2–5 business days.
- For Cash on Delivery orders, please provide your bank account number, bank name, and IFSC code. Refund will be processed via NEFT/IMPS within 2–5 business days.
Non-Returnable Items
We do not accept returns or exchanges for the following:
We do not accept returns or exchanges for the following:
- Custom or personalized products
- Products purchased under special offers or discounts
- Gift cards
- Free gifts (not exchangeable)
Exchanges
We do not offer direct exchanges. If needed, return the original item (if eligible), and place a new order separately.
We do not offer direct exchanges. If needed, return the original item (if eligible), and place a new order separately.
Note:
- Issues related to exchange must be reported within 24 hoursof delivery.
- Exchange window is valid for 7 days only for approved cases.
Final Checklist
- Opening video is a must
- Claims must be raised within 24 hours
- No returns once the product is opened or consumed
- Return shipping is customer’s responsibility
